Privacy Policy

Last updated: October 2026

1. Who we are

Petal & Pixie Beauty Therapy is the data controller for personal data collected through this website. Legal entity: [BUSINESS / LEGAL ENTITY NAME], company number [COMPANY NUMBER], registered address [REGISTERED ADDRESS]. Contact: molly.moore2001@gmail.com.

2. Data we collect

When you send an enquiry we collect your name, phone number, the treatment you're interested in, and any appointment dates or contact preferences you share with us. If you contact us by email or phone we hold your email address or number and the details of our conversation.

3. Lawful basis for processing

• Contract — to arrange and provide the treatments you book.
• Legitimate interest — to respond to your enquiries.
• Consent — for any marketing messages and for optional analytics cookies.

4. How we use and store your data

We use your details only to reply to your enquiry, arrange appointments and keep relevant treatment records. General enquiries are kept for 12 months, or until you ask us to delete them.

5. Third-party processors

• Hosting — [e.g. Cloudflare], which serves this website.
• CRM — GoHighLevel, which receives and stores enquiry form submissions.
• Analytics — Microsoft Clarity, only if you accept analytics cookies.
• Social media — links to our social profiles take you to those platforms, which have their own privacy policies.

6. Marketing communications

We will only send marketing messages if you have agreed to receive them. You can opt out at any time by replying "stop" or emailing us, and we will remove you promptly.

7. Your rights under UK GDPR

You have the right to access, rectify or erase your personal data, to restrict or object to its processing, and to data portability. To exercise any of these rights, email molly.moore2001@gmail.com. If you are unhappy with how we handle your data, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk.